Booking is easy! You can:

• Online: Fill out our quote form at petrecolation.com/quote
• Phone: Call us at 1-800-PET-SHIP (24/7)
• Email: Send details to quotes@petrecolation.com

You'll receive a quote within 2 hours. Once you approve, we'll send booking confirmation and preparation instructions.

Recommended booking times:

• Domestic shipping: 2-3 weeks in advance
• International shipping: 4-6 weeks in advance
• Peak seasons (summer, holidays): 6-8 weeks in advance

However, we can often accommodate rush bookings with 48-72 hours notice, subject to availability.

We accept:

• Credit cards (Visa, MasterCard, American Express, Discover)
• Debit cards
• PayPal
• Bank transfers (wire transfer or ACH)
• Company checks (with advance approval)

A 50% deposit is required at booking, with the balance due 48 hours before pickup.

Cancellation fees:

• 7+ days before pickup: Full refund minus $50 processing fee
• 3-7 days before pickup: 50% refund
• Less than 3 days: No refund

Rescheduling is free if done more than 5 days in advance. See our Terms & Conditions for full details.

Yes! We offer:

• Multi-pet discount: 10% off when shipping 2+ pets
• Military & veteran discount: 15% off with valid ID
• Senior discount: 10% off for customers 65+
• Return customer discount: 10% off your next booking
• Rescue organization discount: 20% off for registered rescues

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For domestic shipping:

• Health certificate (issued within 10 days of travel)
• Proof of rabies vaccination
• Proof of other vaccinations (DHPP for dogs, FVRCP for cats)

For international shipping:

• All of the above, plus:
• Import permit from destination country
• Microchip documentation (ISO-compliant chip)
• Rabies titer test (if required by destination)
• Additional country-specific requirements

We provide a complete checklist after booking!

Yes, all pets require a health certificate.

Your veterinarian must issue a Certificate of Veterinary Inspection (CVI) within 10 days of travel for domestic shipping, or as required by the destination country for international travel.

The certificate confirms your pet is:

• Healthy and fit for travel
• Free from contagious diseases
• Up-to-date on vaccinations
• Properly identified (microchip or tattoo)

Feeding guidelines:

• 4-6 hours before pickup: Feed a light meal (50% of normal portion)
• 2 hours before pickup: No food, but water is okay
• 30 minutes before pickup: Remove water bowl

This helps prevent motion sickness and ensures your pet is comfortable during initial travel. We'll provide food and water during the journey according to your pet's regular schedule.

Important: Send your pet's regular food with them to avoid digestive upset!